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Summary Care Record

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed. This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP

More Information

For further information visit the NHS Care records website

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record.

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

Continuity of care

We believe that continuity of care and having a single doctor with whom you can build a professional relationship is important. We will allocate a named doctor to you of your choice.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaint procedure from reception.

Seeing your records

If you wish to see your records or receive a copy of them, please submit a request online using the form Subject Access Request on the Virtually platform.

Notice to all patients – from the 1st of November 2022 patients’ medical records will be entirely accessible by default. Patients will still have to sign an Online Access consent form. For more information, please click the below link: My Access to My Medical Records – General Practice Content Commons (practice365.co.uk)

Your responsibilities

  1. To update your address or phone number on the Virtually platform if these change.
  2. To keep appointments with our clinicians. If you are unable to please cancel the appointment so someone else can use it.
  3. To behave in accordance with the NHS Violence policy shown below.

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

GP Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Archway Medical Centre in the last financial year was £84,500 before tax and NI.