Useful Information

CQC rating

We were rated “Good” by the CQC and a link to our page on the CQC site is below.

https://www.cqc.org.uk/provider/1-199729766

Named GP

From 1st April 2015, practices are required under the GMS contract, to allocate a named accountable GP to all patients, including children.

All patients registered before 1st April 2015 will be allocated a GP before the end of June 2015.

All new patients registering after 1st April 2015 will be informed about their named GP at registration.

Please ask the reception staff, who your named accountable GP is. Should you express a wish for this to be changed to another GP we will do our best to accommodate your wishes.

Please be aware that this does not affect your ability to make an appointment with any of the GPs in the practice of your choosing.

Ways to register

Registering online is the preferred method. However you are welcome to register on paper – please fill out a GMS1 form, Once complete please post or bring the form into the surgery.

You can download and print the form here https://www.gov.uk/government/publications/gms1

Please post it to Archway Medical Centre, 652 Holloway Rd, London N19 3NX or call 020 7263 8380 for information or questions.

Links to other services

Concerns about cancer: www.cancerresearchuk.org/about-cancer/cancer-in-general/coronavirus/cancer-symptoms
Psychological Therapies: www.icope.nhs.uk/camden-islington
Physiotherapy: www.whittington.nhs.uk/mini-apps/default.asp?page=community_referral/Muscuphy_self.aspx
Foot Care service: www.whittington.nhs.uk/default.asp?c=35728
Adult Nutrition & Dietetics services: www.whittington.nhs.uk/mini-apps/default.asp?page=Community_referral/Nutrition.aspx
Eye services: https://gps.northcentrallondonccg.nhs.uk/service/minor-eye-conditions-community-service-islington
TB service: https://www.whittington.nhs.uk/default.asp?c=29369

Lifestyle Services

Alcohol & Drug service: https://blenheimcdp.org.uk/services/better-lives-family/
Stop Smoking service: https://www.breathestopsmoking.org/
Lose weight service: https://www.camden.gov.uk/rebalance-exercise-referral-programmes
Sexual Health: https://www.sexualhealth.cnwl.nhs.uk/clinics/archway-centre/

Local / Social Services

Camden & Islington Local Services: www.candi.nhs.uk
Families First Community support service: https://directory.islington.gov.uk/kb5/islington/directory/service.page?id=txWgdPi-Gz0
Social support services: www.helponyourdoorstep.com
CQC: www.cqc.org.uk
North Central London CCG: www.northcentrallondonccg.nhs.uk

GDPR statement

Archway Medical is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection.

Translation service

Archway medical uses Language Line to provide interpreting services in more than 200 languages and dialects. Please inform the receptionist when booking an appointment that you might need translation services.

Chaperon policy

Archway Medical is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance. All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred. Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.

Non NHS fees

Why do I have to pay?
The NHS provides most health services to people free of charge, but there are some exceptions. Sometimes a charge is made because the service is not covered by the NHS, for example Medical Reports for Insurance companies.

When a doctor signs a certificate or report, it is a condition of the Medical Register that they only sign what they know to be true. In order to complete even the simplest forms, the doctor might have to read a patients entire medical record.

Time spent completing forms and preparing reports takes the GP away from the care of our NHS patients. Our GP’s have a heavy workload, paperwork takes up an increasing amount of time.

Private Letters – £30.00

Private Reports / Forms – £104.00

Supplementary Reports – £27.00

Copies of Health Records – Max £50

Access to Medical Records – £10.00 (You can avoid this fee by asking to have online access to your records)

OFSTED Forms – £87.50

DNA / Paternity Test – £30.00

Private Prescription – £10.00

Private Sick-note – £30.00

Atos & Benefits – GP report for Disability living and attendance allowance – £33.50

Form DS 15000 – £17.00

DVLA / Taxi Medical – £136.50

Patient Participation Group

Our patients are very important to us and we are continually trying to improve the service our practice provides. We are currently drawing together a number of people to help us form a Patient Participation Group commonly known as PPG. This group will be representative of our patient population and can give us valuable input in how the practice is run. We would like to extend an invitation to you to join. PPG involves patients working with the practice to:

• Contribute to the improvement of services to our patients.
• Improve communication between the practice and our patients.
• Help patients to take more responsibility for their health.
• Provide practice support and help to implement change.
• The PPG would aim to meet quarterly in Archway Medical and we will send you an invitation once details are confirmed.

If you would like to get involved in the PPG please contact us on 020 7263 8380 or request a form at reception.

 

We are improving the way we work with patients with long-term conditions

Patients living with certain long-term conditions will be encouraged to attend a Yearly Health Check. Long-term conditions are those that impact over a long period of time, such as diabetes and heart diseases. 

Patients will receive personalised care and support from healthcare professionals from their general practice. This will cover things that patients say matter most to their health and wellbeing, from the best treatment for their condition, to wider things like employment, housing, and mental health.

Our goal is that by planning care together with care, patients will have the confidence to manage their health, reduce their risk of being admitted to hospital, and have a better quality of life.

 

Who is this for?

Initially, we will cover nine long-term conditions: 

• Cardiovascular disease (for example, strokes, health failure, ischaemic heart disease, and peripheral artery disease)
• Diabetes
• Hypertension (High blood pressure)
• Hyperlipidaemia (High cholesterol)
• Non-alcoholic fatty liver disease
• Atrial fibrillation
• Chronic kidney disease
• Asthma
• Chronic obstructive pulmonary disease.

In the future, we will look to expand this to cover more long-term conditions.

 

What can you expect?

If you have one of the long-term conditions listed above, you will be encouraged to have at least three check-ins per year. Each stage is described below for you:

 

1. Attend your Check and Test Appointment

In your Check and Test Appointment, a health professional will carry out all the checks and tests you need to monitor and manage your long-term condition. You may be sent for a blood test and have other checks like a blood pressure check and weight check. We may discuss lifestyle factors such as smoking and exercise with you too.

If you need an interpreter, please let us know so we can arrange one for your appointment.

2. Attend your Check and Test Appointment

After two to four weeks, you will receive your test results (by post, text, or email, however you prefer).

We will also send a blank document called a Care Plan. 

A Care Plan is an agreement between you and your healthcare professional to help manage your health and support day to day. In your Care Plan, you can record things that are important to your health and wellbeing. This can include anything from your life, like employment, housing, or mental health. 

A Care Plan covers:

• What is important to you and the goals you have
• How to get the most out of your medication
• The care and support you need from others

A healthcare professional will review your Care Plan with you in your Discussion Appointment. You can start filling out your Care Plan before your appointment or you can fill it during your appointment.

3. Attend your Discussion Appointment

You will then be invited to a Discussion Appointment with a healthcare professional. This may be another team member (such as a nurse, health care assistant, pharmacist, social prescriber link worker) who is best placed to support your care and can spend more time with you. This appointment will take around 30 minutes.

You can discuss your long-term conditions, test results, treatment, and anything else that is affecting your health, from housing to employment. Together we will look at what matters most to you and agree some goals. Your Care Plan will be updated with what has been agreed. 

4. Attend your Follow-Up Appointment

Three to six months later, you will be invited to a Follow-Up Appointment. This will last up to 15 minutes and is an opportunity to update your Care Plan with a healthcare professional, considering what is going well and where you may need more support. You may have more than one Follow-Up Appointment in a year.

Watch the short film below to see an example of a patient’s journey through the key stages of the process and help you understand what to expect from your Yearly Health Check.

With subtitles – https://youtu.be/2uNlBbuHflY 

Without subtitles – https://youtu.be/FhTbMDLpMQ0

 

How will I be contacted if this is for me?

We will contact you via text, phone call, or letter to organise your appointments. We will contact patients over the year so please do not worry if you do not hear from us right away. If you are concerned or have questions, please contact us.